Refund policy

At Arc Candles, every product is handcrafted in small batches with care and attention to detail. We want you to love your purchase, and your satisfaction is important to us.

Returns

Due to the nature of our handcrafted candles and home fragrance products, we are unable to accept returns or exchanges on products that have been used, burned, sprayed, opened, or otherwise altered.

If you change your mind, unopened and unused items in their original condition may be returned within 30 days of delivery. Customers are responsible for return shipping costs unless the return is the result of our error.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Photos of the product and packaging

Once reviewed, we will gladly provide one of the following at no additional cost:

• A replacement product

• Store credit

• A full refund

Handmade Variations

Our products are handcrafted, so slight variations in color, wax appearance, frosting, or label placement are normal and are not considered defects.

Fragrance Preference

Scent is a personal preference. Because fragrance perception varies from person to person, we cannot offer refunds or exchanges simply because a fragrance was not what you expected. We recommend trying our smaller sizes or sample products when exploring new scents.

Refund Processing

Approved refunds will be issued to your original payment method. Depending on your financial institution, refunds typically appear within 5–10 business days.

Contact Us

If you have any questions or concerns, we're here to help.

Email: joanofarccandles@gmail.com

Thank you for supporting our small business. We truly appreciate every order and the opportunity to help you create warm, memorable spaces.